Privacy Policy
Rapid Concrete Melbourne Pty Ltd
Last updated: October 2026
Rapid Concrete Melbourne Pty Ltd (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through rapidconcretemelbourne.com.au, why we collect it, and how we handle it. We handle personal information in line with the Australian Privacy Principles where they apply to us.
What we collect
When you request a quote or contact us, we collect the details you give us. This may include:
- your name, phone number and email address
- your suburb or job address
- information about your project, such as the type of work, size and timing
- any photos or files you send us
When you visit the website, some information is collected automatically through cookies and similar technologies. This may include your IP address, device and browser type, pages visited, how you arrived at the site (for example, from a Google ad), and whether you submitted an enquiry.
Why we collect it
We use your information to:
- respond to your enquiry and prepare your quote
- contact you about your job and carry out the work
- understand how people use our website so we can improve it
- measure and improve our advertising
We won’t sell your personal information, and we won’t use it for unrelated purposes without your consent.
Advertising and analytics
Google Ads. We advertise through Google Ads and use Google’s conversion tracking to measure which ads lead to enquiries. We may also use remarketing. This means third-party vendors, including Google, use cookies to show you our ads on other websites based on your previous visits to our site.
Google Analytics. We may use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as pages visited and time on site. This information is generally aggregated and does not identify you by name.
Opting out. You can opt out of personalised advertising through Google’s Ad Settings. You can also opt out of Google Analytics using Google’s Opt-out Browser Add-on, or block and delete cookies in your browser settings. Some parts of the site may not work as intended if cookies are blocked.
Who we share it with
We only share your information as needed to run our business and do the job. This includes:
- our website host (Netlify), which receives and stores quote form submissions
- our email provider
- Google, for advertising and analytics as described above
- subcontractors or suppliers working on your job, only where needed
Some of these providers, including Netlify and Google, store data outside Australia, mainly in the United States. By using our website and submitting an enquiry, you acknowledge that your information may be stored and processed overseas.
How we store and protect it
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, or as required by law, and then delete or de-identify it.
Accessing, correcting or removing your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. To do this, contact us using the details below. We’ll respond within a reasonable time.
Complaints
If you have a concern about how we’ve handled your personal information, contact us first and we’ll try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
